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10 Steps to buying a Franchise Business, Step 4 – Request Franchise information

Bees avoid decision-making pitfalls by considering several options, but they make fast and effective decisions in order to react to opportunities. Businesses need to evaluate, respond and act taking in new information put it into good use, and modify or eliminate ineffective ones.   OK, so by now you have a pretty good idea of

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Come Franchise with me…

I remember it as if it was yesterday, out of the blue in August 2015, I received a call from a man who said to me he really liked what I was doing and wanted to see if there were any opportunities to work with me. I put the phone down that day and thought

Customer Service at Christmas?

"It's Christmas, we're too busy to worry about Customer Service" I actually overheard this during the week, can you believe it? We all understand the pressures that your retail team are under in the run up to Christmas, its going to be busy, we know that. They may be working extended hours to cope with

Online v Instore

I often hear from retailers that they simply cannot compete with online stores and are constantly losing sales to the likes of Amazon and others as they cannot beat them on price. But for the majority of us, price isn't the differentiator. Take a look at this example of a review from the Good and

Customer Service v Customer Satisfaction

In 2016 Customer Service is more important than ever. In a world where you can buy anything you want with a couple of mouse clicks why would anybody take the time to visit their nearest high street and physically go into shops? Recent research (CEI 2015) showed that 86% of customers would pay up to

Is your vision helping you deliver exceptional customer service?

I am actually looking at 2017 business strategy and asked myself where am I going? Where do I really want to be by the end of 2017? So, I started to work on my vision and as I was talking around to other people, I realised that many small and large businesses don’t necessarily have

Employees unengaged, unhappy, unproductive will never deliver exceptional customer service

Arc of white gravel sunlit on the seashore According to Gallup's study over 142 countries on the State of the Global Workplace. The bulk of employees worldwide -- 63% -- are "not engaged," meaning they lack motivation and are less likely to invest discretionary effort in organizational goals or outcomes. And 24% are "actively

Do what you do best and let the experts do the rest…

There is a fundamental change in what our customers are looking for now days. The competition locally and off-shore is higher than ever, and to distinguish itself, a small business needs to stand out from the crowd, and to be constantly looking at the best ways they provide their products and services. But when you

Bee Ready to start your own Mystery Shopping Programme!

Last week, one of my question was: Why, as a business, you should use Mystery Shopping to improve your Customer Experience? Well it is a very easy question to answer, because Mystery Shopping will give you an objective view of the service you and your employees provide to your customers. Mystery Shopping isn't about picking

Bee conscious of your Customer Journey…

To be a successful beekeeper, you must understand the natural instincts of the bee and the organisation of the hive. The activities of beekeepers today are increasingly important as the numbers of truly wild, unmanaged colonies has declined due to pollution and the destruction of habitats in the wild. The mission of a beekeeper is

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