In this book, I describes my very own view of the delivery of Customer Service Excellence. I have created 10 simple steps to follow to deliver exceptional customer service consistently, putting the customer at the heart of everything we do and creating a service culture. Business tips for success, helping you increase sales by creating customer loyalty and improving employee engagement, “BEE”ing totally Customer Centric.
I take a look at the importance to a successful business of its customers. I use a powerful analogy from Nature, describing the work of the humble Bee and its ultra efficient work ethic.
Beehives are fascinating, well-oiled machines; the similarities with the running of a business and the running of the Hive are incredible. Adapting some of their work ethic and re-focusing businesses to create a real service culture throughout their organisation is the key to success during those challenging time.