Franchises Mystery Shopping Programme

Measuring the service when you only have one Franchisee is manageable, measuring the service and the quality control, the brand management when you have 2 or 200 Franchisees is another story… Mystery shopping is the key to keep you, the Franchisor, informed on your brand standard.


Because ‘You can’t manage what you don’t measure’. Your Brand is probably the most important part of your Franchise, the reason why you started it, how you wanted customers to be served and that every processes are being followed.


By evaluating, measuring and reporting of your Franchise Operating Guidelines using a specially trained agents acting as if they were customers, you can trust us to receive an insightful audit of your Franchisees’ service delivery.


Consistency is key to successful Franchises, the mystery shopping programme will help you identify gaps, improved customer service, compliance to brand standards, ultimately increase profitability. Repeat business is a key profit-maker by saving on unnecessary expenditure such as advertising.

Mystery Shopping:

  • Mystery Shopping:will ensure that everything is running according to the company’s marketing and operations strategy
  • delivers a cost-effective method of monitoring your customer service standards
  • is an efficient way of identifying staff in need of further training
  • produces a regular summary of strengths and weaknesses which can become your action plan
  • an effective deterrent against dishonesty, poor service or bad practice
  • is a way of identifying retail outlets which are under-performing
  • should be used as part of employees’ yearly appraisal
  • will increase employees’ wellbeing by celebrating success

Mystery shopping is crucial to your Franchise operation.

What next

Specializing in Customer Service, we will help you achieve your Franchise business goals and marketing objectives.

Our full service management programme combines both Mystery Shopping service with Audit Services, its approach has been developed to help make a lasting and sustainable business improvement.

We will work with you and your team to analyse the Mystery Shopping results, understand your gaps and help you create realistic and SMART objectives.

Mystery Shopping visits ONLY Programme
(including £5 towards purchase)

£1870 – Bespoke programme including 24 visits x 20 mins

£1320 – Off the Shelf programme including 24 visits x 20 mins

Mystery Shopping visits AND Service Management Programme (including £5 towards purchase)

£4750 – Bespoke programme including 24 visits and 4 meetings

£2760 – Off the Shelf programme 24 visits and 4 meetings

We work both as an advisor and in a hands-on role – informing, influencing, inspiring you to thrive.

Contact us now for a FREE consultation:

FRANCHISEES ONLINE Customer Service Training

Discover the secret to be a successful Franchise business by delivering exceptional customer service.
Access this powerful training and find the perfect balance for your Franchisees to increase their employees’ engagement and nurture their customers’ loyalty.

Scroll to Top