The Busy Queen Bee Jersey
Welcome to The Busy Queen Bee Jersey
According to a Walker study, by the year 2020, 86% of customers will pay more for a better customer experience…
A smile and a welcome are simply not enough to be considered ‘good customer service’ in today’s competitive world. Companies can no longer differentiate themselves by a common good service and unless they want to be in a commoditized business, they will be compelled to upgrade their offerings to the next stage of “Experience Economy”.
We are entering a new era, it is the time to start evolving into the next phase of higher consciousness, where businesses must be accountable for their people and their environment, time for action, time to make the necessary changes in your business today!
We bespoke our services to your exact needs, the beauty of working with us is that we can offer the full range of Customer Service services, from market research to training, we have a holistic approach to customer service, so you won’t have to find 5 service providers, we will hold your hand all the way in your customer experience journey, building strong rapport, understanding of your companies needs and driving change towards achieving a real Service Culture.
Our business values
- “Bee”ing trustworthy
- “Bee”ing radiant
- Bee”ing inventive
- “Bee”ing diligent
- “Bee”ing of service
Who am I?
Hey, I am Claire Boscq-Scott, I established The Busy Queen Bee brand in 2009 with more than 30 years’ global experience in the customer services industry. Originally from France, I have lived in Jersey since 2000. I worked at the St Brelade’s Bay Hotel for six years, opened The Royal Yacht Hotel after its £30m refurbishment, and then moved to L’Horizon Hotel in 2007.
After going through a divorce and house moved I had already made some big changes. So, I left my job at L’Horizon Hotel, and so began a new chapter of my life – it was the best thing I ever did!
lives to inspire global businesses to thrive by delivering exceptional customer experiences in measuring and improving employees’ performances.
No 5 Top 30 Global Customer Service Guru UK Top 10 CX Influencer and CX Thought Leader 2020, with three decades of expertise in Mystery shopping and Customer Service, I am The Busy Queen Bee, and an authority the Customer Experience Industry. I brings a more holistic and comprehensive approach to Employee and Customer eXperience.
I am a Keynote Speaker, Consultant & trainer specialising in retail & hospitality. Author of 3 books; Thrive with the Hive, Thriving by Caring, and launched in September 2020 and ranked No1 Amazon Best Seller & Hot New Release in Customer Service; The Secret Diary of a Mystery Shopper
My online L&D platform BQB CX Institute offers a wide range of online and onsite training and has developed my Caring Service Culture Leadership Programme a game-changer for any organisations who want to become truly employee and customer centric.
What do I do?
How we see things and how our customers and our staff see things can be entirely different. A vital component in optimum customer service is having empathy for the various points of view of ALL stakeholders involved in the business. We must assess the perspective of both our employees and customers to be able to see the bigger picture of where we should be headed in terms of delivering an optimum customer experience. It is only when you look after your employees first, that they can look after your customers, during, before and after, then you can truly deliver excellent customer service at all levels.
Ultimately, by delivering exceptional customer service consistently, not only will you “bee” a thriving business, but the local economy will be thriving too, it can only be a good thing!!
Call us today for a FREE consultation + 44 7797 828950
or email us: firstname.lastname@example.org