In this webinar interview, hosted by moi, Shep Hyken discusses how the culture of an organisation drives the customer experience and how engaged and valued employees create customer loyalty.


The Lunch and learn event with Jersey Business is now fully booked but you can here is the video so you too can enjoy the video and this interview with Customer Service Guru Shep Hyken.

Event Speaker

Image of Shep Hyken

Shep Hyken
Shep is a customer service expert, professional speaker and bestselling author who works with companies and organizations who want to build loyal relationships with their customers and employees.

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