Customer Service Training

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Our Customer Service training sessions are designed to work hand-in-hand with the rest of our service management service. The underlying purpose is to improve customer satisfaction and promote growth.

Phil Heard, from Magic Touch tells us the value of Customer service training.

The objective is to deliver outstanding customer service and substantially grow sales then we can help your team gain a real understanding of the customer service challenges, showing employees what ideal behaviours look like and sound like, making employees accountable for the delivery.

Working with you, we will identify your needs and objectives; we will then tailor a customer service training solution which meets your requirements. Factors such as the time you have available, the number of people to be trained, and your budget, will be taken into account when creating the training programme which is right for you.

3hrs Pro-Active Customer Service Course could include:

  • Importance of positive customer care
  • Culture of the Organisation
  • What are the customer expectations
  • The value of your lifetime customer
  • First impression
  • Communication
  • Questioning-Answering
  • The Art of Co-operation
  • Lasting Impression
  • Selling, upselling, cross-selling
  • Building Rapport with your customers
  • Internal communications

Programmes can either be run at your own premises or at a convenient venue for you. To ensure that all delegates gain individual attention, we believe that smaller learning groups of between six to 12 delegates offer the best condition for learning.

Cost for 3 hours session £699

Cost for 2 hours session £599

(if the training isn’t run on premises, additional cost for the event will be additional)

Customer Service Online Course

It’s time to apply the secret of successful businesses by putting your internal and external customers in the middle of everything you do.

Do want to thrive in your business? Here is THE CUSTOMER SERVICE online course for you, giving you practical tools to deliver exceptional customer service consistently.



We work both as an advisor and in a hands-on role – informing, influencing, and driving individuals to take action.

For more information, email us on:

I thought that the presentation was excellent – with lots of relevant content, presented in an interesting and dynamic manner that kept everyone engaged.

Jason Mahy
Managing Director

Jason Mahy, Aladdin's Cave
Training has been excellent, showing us our weak points and highlighting our stronger point, within a couple of hours Claire has show us a general view of customer service and who are customers are. I would highly recommend Claire and her team for their training, there is always something to learn and improve with training.
Phil Heard, Magic Touch
Its been a pleasure working with Claire, her enthusiasm rubs off on everyone creating an extremely positive training environment and experience.
We look forward to working with Claire again.
Lynne Dunham, The Inn Hotel
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