Customer Service Training

Our Customer Experience training sessions are designed to work hand-in-hand with the rest of our service management service. The underlying purpose is to improve customer satisfaction, employees confidence and promote growth.

#7 World’s Best Customer Service Development program for 2020

Why

The objective is to deliver outstanding customer service and substantially grow sales then we can help your team gain a real understanding of the customer service challenges, showing employees what ideal behaviours look like and sound like, making employees accountable for the delivery.

Phil Heard, from Magic Touch tells us the value of Customer service training.

How

Working with you, we will identify your needs and objectives; we will then tailor a customer service training solution which meets your requirements. Factors such as the time you have available, the number of people to be trained, and your budget, will be taken into account when creating the training programme which is right for you.

What

Working with you, we will identify your needs and objectives; we will then tailor a customer service training solution which meets your requirements. Factors such as the time you have available, the number of people to be trained, and your budget, will be taken into account when creating the training programme which is right for you.

3hrs Pro-Active Customer Service Course could include:

  • Importance of positive customer care
  • Culture of the Organisation
  • What are the customer expectations
  • The value of your lifetime customer
  • First impression
  • Communication
  • Questioning-Answering
  • The Art of Co-operation
  • Lasting Impression
  • Selling, upselling, cross-selling
  • Building Rapport with your customers
  • Internal communications

Programmes can either be run at your own premises or at a convenient venue for you. To ensure that all delegates gain individual attention, we believe that smaller learning groups of between six to 12 delegates offer the best condition for learning.

Cost for 3 hours session £899
Cost for 2 hours session £699

Customer Service Online Course

It’s time to apply the secret of successful businesses by putting your internal and external customers in the middle of everything you do.

Do want to thrive in your business? Here is THE CUSTOMER SERVICE online course for you, giving you practical tools to deliver exceptional customer service consistently.

Individual modules

The BQB Customer Experience Institute has an extended range of programmes which can be run at your own premises or at a convenient venue for you. To ensure that all delegates gain individual attention, we believe that smaller learning groups of between six to 12 delegates offer the best condition for learning.

The sessions are insightful and have engaging content, ending with actionable exercises to be returned to accountable manager or trainer.

Cost for 1 hour session £288

Caring for your employees so they can care for your customers…

What do our customers say?

I thought that the presentation was excellent – with lots of relevant content, presented in an interesting and dynamic manner that kept everyone engaged.

Jason Mahy

Managing Director

Training has been excellent, showing us our weak points and highlighting our stronger point, within a couple of hours Claire has show us a general view of customer service and who are customers are. I would highly recommend Claire and her team for their training, there is always something to learn and improve with training.

Phil Heard

Magic Touch

Its been a pleasure working with Claire, her enthusiasm rubs off on everyone creating an extremely positive training environment and experience. We look forward to working with Claire again.

Lynne Dunham

The Inn Hotel
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‘You might call it fate but chancing upon Claire was no fate at all. Meeting the Queen Bee for the first time was such a pleasant surprise for our company. Her teachings and insights echoed our company’s values and belief system. It was no coincidence that we gravitate to people, or companies for that matter, that share that same vibe. Because of this, it was an easy decision to get Claire to conduct a workshop for the leaders of our company. Her people-centric and customer-centric activities, proved invaluable for the team, so much so that they are looking forward to working with her again. We are considering institutionalizing her workshop as part of our employees’ continuing education. Claire is such an easy person to work with, and her positiveness is very infectious!’

Tab Abad

Managing Director Harem Philippines

“We recently had the pleasure of Claire leading a session for our managers on how to network effectively. Claire’s delivery of this key business skill to be wholly interactive and engaging and she had us all buzzing in no time. The team left the session feeling inspired and, as a business, we know that some of the team had developed new techniques whilst others have honed their expertise in this area.”

Natasha Le Dain-Cyples

Baker Tilly CI Limited & Osiris Management Services Limited
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