Customer Insight
In the global business context of increasing media fragmentation, decreasing brand loyalty and an increasing reliance on first hand experiences and word of mouth, it is more important than ever before to understand Customer and Staff Satisfaction,
Why Market Research?
Loyalty, Promotion and Engagement in order to provide customers with consistently high levels of choice, experiences and look and feel at all retail sites.
Market research is the answer to obtaining the data your company needs to make more informed business decisions.
Businesses use market research to:
- Gain insight into the customer base
- Understand customer needs
- Gain feedback about products and services
- Understand who purchases goods or services
- Formulate and create marketing and business plans
Our services include:
- Face to face surveys
- Telephone surveys
- Online surveys
- Customer satisfaction surveys
- NPS & E-NPS
- Employees Satisfaction surveys
- Pulse Happiness Survey
- Exit Survey in-store or on-street
£1499 – ONLINE Survey including:
- System set up
- Customise answers scales
- Auto-numbering pages and questions
- Own web URL
- Add Logo and Company branding
- Up to 1000 surveys
- Printable PDF version
- Real Time Results
£2560 – EXIT Survey including:
- In-store researcher
- System set up
- Customise answers scales
- Auto-numbering pages and questions
- Own web URL
- Add Logo and Company branding
- Up to 40 hours of Field survey
- Approximate 250 positive responses
- Printable PDF version
- Real Time Results
We work both as an advisor and in a hands-on role – informing, influencing, and driving individuals to take action.
What tools do we use?
Check out our Mystery Shopping and Market Research Online Platform, Checker Software
What do our customers say?
The work that Claire and her team carried out was done in such a professional way, the results were immediately used and acted upon, we will certainly continue to work with Claire.
Richard Dolbel
Retail Operation Manager, PowerHouse, Jersey Electricity