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Our Global Network of Customer eXperience Experts is here to inspire you to thrive and grow your profitability by delivering Exceptional Customer Service & Experience.

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busy-queen-bee-memberships

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Who are we?

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The Busy Queen Bee set up its Jersey Operation 9 years ago to help local businesses deliver even better customer service. Ultimately building a sustainable service culture within their businesses, resulting in thriving businesses and thriving local economy.

Today, this vision is still at the forefront of everything we do, but we have now developed a Global Network of Customer Experience Experts who have joined The Hive and are running their own Mystery Shopping and Customer Experience Franchise business and are committed to providing their customers with a dedicated and bespoke service of the highest standard.  

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What do we do?

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We help businesses to audit, measure and improve their customer experience and customer service delivery. We do this by bringing a more care into their businesses, by ‘bee’ing more compassionate, developing communication, caring, supporting and engaging their employees; nurturing, valuing and guiding their customers through their journey in a creative and inspiring way at an emotional level. 

Our services include Customer Experience, Mystery Shopping, online and on-site customer service training and so much more, we work with a wide range of sectors, driving change and putting the employees and the customers in the heart of everything they do, ‘bee’ing totally Customer Centric.

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Customer Experience 

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Transforming your business by understanding your customer journey and developing your own customer service standards

[/fusion_text][fusion_button link=”http://www.busyqueenbee.com/services/customer-experience/” title=”” target=”_blank” link_attributes=”” alignment=”center” modal=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” color=”custom” button_gradient_top_color=”#dd052a” button_gradient_bottom_color=”#dd052a” button_gradient_top_color_hover=”#dddddd” button_gradient_bottom_color_hover=”#dddddd” accent_color=”” accent_hover_color=”” type=”flat” bevel_color=”” border_width=”0px” size=”large” stretch=”default” shape=”square” icon=”fa-arrow-circle-right” icon_position=”left” icon_divider=”no” animation_type=”” animation_direction=”left” animation_speed=”1.0″ animation_offset=””]LEARN MORE[/fusion_button][/fusion_builder_column][fusion_builder_column type=”1_3″ layout=”1_3″ last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=”” min_height=””][fusion_separator style_type=”none” top_margin=”6″ bottom_margin=”” sep_color=”” border_size=”” icon=”” icon_circle=”” icon_circle_color=”” width=”” alignment=”” class=”” id=”” /][fusion_text]

Mystery Shopping

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Measuring your customer service to celebrate success, to identify your gaps and increase your customers’ satisfaction

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Customer Service Support

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Outsourcing experts to help you run your business more effectively and efficiently, saving you time and money

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Customer Insight

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Listening and understanding your Customers’ need and your employees’ satisfaction

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Customer Service Training

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Giving employees and managers the tools to actually deliver exceptional customer service consistently

[/fusion_text][fusion_button link=”http://www.busyqueenbee.com/customerservicetraining/” title=”” target=”_self” link_attributes=”” alignment=”center” modal=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” color=”custom” button_gradient_top_color=”#b59b76″ button_gradient_bottom_color=”#b59b76″ button_gradient_top_color_hover=”#dddddd” button_gradient_bottom_color_hover=”#dddddd” accent_color=”” accent_hover_color=”” type=”flat” bevel_color=”” border_width=”0px” size=”large” stretch=”default” shape=”square” icon=”fa-arrow-circle-right” icon_position=”left” icon_divider=”no” animation_type=”” animation_direction=”left” animation_speed=”1.0″ animation_offset=””]LEARN MORE[/fusion_button][/fusion_builder_column][fusion_builder_column type=”1_3″ layout=”1_3″ last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=”” min_height=””][fusion_separator style_type=”none” top_margin=”6″ bottom_margin=”” sep_color=”” border_size=”” icon=”” icon_circle=”” icon_circle_color=”” width=”” alignment=”” class=”” id=”” /][fusion_text]

Speed Networking

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Inspiring businesses to grow their visibility by building a trusted tribe around them

[/fusion_text][fusion_button link=”http://www.busyqueenbee.com/speedbuzzingbusinessnetworking/” title=”” target=”_self” link_attributes=”” alignment=”center” modal=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” color=”custom” button_gradient_top_color=”#b59b76″ button_gradient_bottom_color=”#b59b76″ button_gradient_top_color_hover=”#dddddd” button_gradient_bottom_color_hover=”#dddddd” accent_color=”” accent_hover_color=”” type=”flat” bevel_color=”” border_width=”0px” size=”large” stretch=”default” shape=”square” icon=”fa-arrow-circle-right” icon_position=”left” icon_divider=”no” animation_type=”” animation_direction=”left” animation_speed=”1.0″ animation_offset=””]LEARN MORE[/fusion_button][/fusion_builder_column][fusion_builder_column type=”1_1″ layout=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none” last=”no” hover_type=”none” link=”” border_position=”all”][fusion_separator style_type=”none” top_margin=”10″ bottom_margin=”25px” sep_color=”” border_size=”” icon=”” icon_circle=”” icon_circle_color=”” width=”” alignment=”center” class=”” id=”” /][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container background_color=”#ffffff” background_image=”” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”left top” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”#ffffff” border_style=”solid” padding_top=”5px” padding_bottom=”5px” padding_left=”” padding_right=”” hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][fusion_builder_row][fusion_builder_column type=”1_1″ layout=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none” last=”no” hover_type=”none” link=”” border_position=”all”][fusion_separator style_type=”single solid” top_margin=”15px” bottom_margin=”15px” sep_color=”#dd052a” border_size=”1px” icon=”” icon_circle=”” icon_circle_color=”” width=”” alignment=”center” class=”” id=”” /][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container background_color=”” background_image=”” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”left top” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”” padding_top=”20px” padding_bottom=”20px” padding_left=”” padding_right=”” hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][fusion_builder_row][fusion_builder_column type=”1_1″ layout=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none” last=”no” hover_type=”none” link=”” border_position=”all”][fusion_text]

Where do we operate?

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JERSEY

jersey-mystery-shopping-busy-queen-bee

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MUMBAI

mumbai-mystery-shopping-customer-experience

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SLOVENIA

bqb-customer-experience-expert-slovenia

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Worldwide

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Who we work with?

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Connect with us

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