BQB CX Slovenia
Welcome to BQB CX Method Certified Practitioner & CX Trainer Slovenia
According to Deloitte, 60 percent of the United States workforce turns over each year, and 65 percent of this is voluntary. 85 percent of employees leave their job because of their relationship with their manager. Plus, 88% of people don’t feel like the organisation they work for cares about them, and three out of four are disengaged in what they’re doing according to Gallup; no wonder why customer service is taking a hit and we see the rise of customer complaints, employees’ sickness and the decrease in customer loyalty and even more alarming in companies’ bankruptcy.
Imagine never having to waste money on advertising again by increasing your customers’ word of mouth, or reducing your employees’ turnover by increasing their wellbeing… all is possible, yes, if companies like Barry-Wehmiller, Zappos, Facebook, and Google can do it, so can you…
So, let me guide you through The BQBCXMethod™, a methodology specifically designed to help businesses putting their employees and customers at the heart of everything that they do, creating a thriving CX & EX Culture.
Who am I?
Hi, I am Natalia Ugren, I am an expert and trainer in sales communication skills and motivation based in Ljubljana, Slovenia, and the new member of The Busy Queen Bee’s Beehive of CX Experts.
I specialize in Sales training interview skills with B2B and B2C clients, both in terms of unobtrusive additional sales and sales completion and was the first company to conduct Mystery Shopping Service in Slovenia in 2004, with my company Skrivnostni nakup
I have been involved in sales for over 25 years, and over 200 satisfied companies have entrusted me with sales training for front line teams.
According to the choice of the listeners, on the basis of the competition she has been nominated “Best Lecturer 2007” organized by Planet GV, and was selected among the 10 best lecturers in Slovenia.
What do I do?
My mission is to help the sales staff to be aware of their value and importance for the successful business of the company and their role in relation to clients. The excellent buying experience of your customers “create” or “spoil”, above all, the friendly and professional contact of the sales staff with the customer. All the effort the company invests in marketing activities and promotion is virtually in vain.
I am thrilled to be adding the BQB CX Method to my current services which will be an added value for Slovenian businesses helping them to improve their service delivery by creating a Caring Service Culture.
Not only are we offering Sales training as part of my business ugren.com but I am also now the BQB CX Certified Trainer and am able to add The Busy Queen Bee’s 12 Customer Service Training Modules to our training programme.