Employees unengaged, unhappy, unproductive will never deliver exceptional customer service

According to Gallup’s study over 142 countries on the State of the Global Workplace. The bulk of employees worldwide — 63% — are “not engaged,” meaning they lack motivation and are less likely to invest discretionary effort in organizational goals or outcomes. And 24% are “actively disengaged,” indicating they are unhappy and unproductive at work and …

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