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10 Steps to buying a Franchise Business, Step 4 – Request Franchise information

Bees avoid decision-making pitfalls by considering several options, but they make fast and effective decisions in order to react to opportunities. Businesses need to evaluate, respond and act taking in new information put it into good use, and modify or eliminate ineffective ones. OK, so by now you have a pretty good idea of the …

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Employees unengaged, unhappy, unproductive will never deliver exceptional customer service

According to Gallup’s study over 142 countries on the State of the Global Workplace. The bulk of employees worldwide — 63% — are “not engaged,” meaning they lack motivation and are less likely to invest discretionary effort in organizational goals or outcomes. And 24% are “actively disengaged,” indicating they are unhappy and unproductive at work and …

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Do what you do best and let the experts do the rest…

There is a fundamental change in what our customers are looking for now days. The competition locally and off-shore is higher than ever, and to distinguish itself, a small business needs to stand out from the crowd, and to be constantly looking at the best ways they provide their products and services. But when you …

Do what you do best and let the experts do the rest… Read More »

Bee Ready to start your own Mystery Shopping Programme!

Last week, one of my question was: Why, as a business, you should use Mystery Shopping to improve your Customer Experience? Well it is a very easy question to answer, because Mystery Shopping will give you an objective view of the service you and your employees provide to your customers. Mystery Shopping isn’t about picking …

Bee Ready to start your own Mystery Shopping Programme! Read More »

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