#custserv #mysteryshopping #training #marketresearch #busyqueenbee #beehive

Mystery Shopping and SMEs

According to RedWigWam, many believe that Mystery Shopping is for the big corporations only. This is a misconception. While some agencies focus on big corps, there are many organizations who also help SME organizations with the measurement of their service delivery. SME organizations run on smaller budgets and cannot afford big time advertising or marketing …

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A new Queen is born…

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£10,800

£10,800 – Keep the number in mind, we’ll come back to it shortly. We’re creatures of habit, we have habits that we follow every day. Wake up, get out of bed, bathroom, shower, breakfast, get dressed, go to work. You did it this morning, probably the same way you did it last week and more …

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“Grow the local economy by growing your profit”

Recent media coverage in Jersey has raised the profile of persistent concerns from retailers, and consumers, about challenges relating to the retail sector in Jersey. The government has put a Scrutiny Panel together which is now particularly interested in establishing clarity about what the challenges facing retailers are. The idea is for the panel to …

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Why the Beehive??

I have decided to start this blog by talking about the Bees’ incredible efficient work ethic and by looking at how it relates to Customer Experience, Mystery Shopping, Market Research and Training … The Four Pillars of Successful Customer Centric Businesses.  Bees have been revered by past generations, who saw in the life of the hive virtues that …

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