Blog

So, what’s all the buzz about?

Bees are remarkable creatures for such a small size, which have been helping our planet’s ecosystem for ever!

Beehives are fascinating, well-oil machines and when you are seriously looking at the running of the Hive it would be impossible to miss that “Successful” businesses are following the same principles.

In my Blogs, I will be talking about the Bees’ incredible efficient work ethic and look at how it relates to every part of our businesses, inviting Guest Blogger to give you their views of what’s happening out there.

Blogs featured in…

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Start with your employees’ journey

So, we always talk about the Customer Experience and how understanding the customer journey will improve its experience with your company. BUT before you try …

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Challenges faced by Mystery Shoppers

The biggest challenge a mystery shopper faces is being identified as a mystery shopper. This can happen when you are doing the same shops over …

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Mystery Shopping: Objective Versus Subjective

Mystery Shoppers. Narratives form the most ‘boring’ part of the evaluation forms. Many shoppers avoid signing up for shops that require lengthy narratives. Everybody wants …

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MYSTERY SHOPPING SCAMS : BEWARE

While most mystery shopping companies and job boards are legitimate, you must be always aware and alert about scams in this area. I would like to …

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Being a Mystery Shopper is a skilled Job…

To attract Mystery Shoppers, many Mystery Shopping companies advertisements say things like: ‘get paid to shop’ or ‘a really easy job- you just have to …

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Delivering Exceptional Customer Service

A smile and a welcome are simply not enough to be considered ‘good customer service’ in today’s competitive retail industry. Why? Because your customers expect to …

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