Special Offers

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SPECIAL OFFER CX Practitioner Certification Online Training Course

ACCREDITED CUSTOMER EXPERIENCE SPECIALIST COURSE DESCRIPTION – ACCREDITED CUSTOMER EXPERIENCE SPECIALIST BECOME FULLY ACXS™ ACCREDITED :A new customer experience training and certification program designed specifically for customer experience professionals who need powerfully simple and immediately impactful tools, techniques, frameworks and mindsets that when applied will radically improve the experience that their company delivers to their customers, gaining …

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Retail Mystery Shopping – SPECIAL OFFER

Measure your customer service with Mystery Shopping… Measuring your customer service tells you where you are now and how you measure up against your competition. This important benchmark helps you to set your strategy going forward. Mystery Shopping is the evaluation, measurement and reporting of customer service standards by use of agents acting as if …

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SPECIAL OFFER – Developing your customer service standards

Developing ways to BUZZ Customer Experience is at the core of understanding high quality customer service. I can provide an array of performance improvement services which are cost effective, measurable and which deliver results. Typically customer journey change is driven by internal considerations that reduce customer effort and improve service quality which will increase sales, reduce …

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