Mystery Shopping

28 years of Mystery Shopping in Brazil, and still going strong…

My guest Blogger, Stella Kochen from Shopper Experience Pay attention at this picture above! Yes, for 28 years my hands have been taking care of Mystery Shopping . When I first  founded the  company in 1988, reactions all over Brazil were mixed. Sentences like: From “Wow, why didn’t I never thought about it, that’s a …

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Thrive with The Hive

I wrote my first blog on 23rd September 2013, this was the beginning of my new venture in talking about the Bees’ and their efficient work ethic and the Beehive and how it behaves as a miniature but incredibly successful business. The analogy of the Beehive has really inspired me and I wanted to do more …

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“Grow the local economy by growing your profit”

Recent media coverage in Jersey has raised the profile of persistent concerns from retailers, and consumers, about challenges relating to the retail sector in Jersey. The government has put a Scrutiny Panel together which is now particularly interested in establishing clarity about what the challenges facing retailers are. The idea is for the panel to …

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Bee Ready to start your own Mystery Shopping Programme!

Last week, one of my question was: Why, as a business, you should use Mystery Shopping to improve your Customer Experience? Well it is a very easy question to answer, because Mystery Shopping will give you an objective view of the service you and your employees provide to your customers. Mystery Shopping isn’t about picking …

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Why the Beehive??

I have decided to start this blog by talking about the Bees’ incredible efficient work ethic and by looking at how it relates to Customer Experience, Mystery Shopping, Market Research and Training … The Four Pillars of Successful Customer Centric Businesses.  Bees have been revered by past generations, who saw in the life of the hive virtues that …

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