You will be amazed to know that bees can see, count, recognize faces and shapes, are responsive to wide range of colours and odours, and despite having a brain the size of a grass seed they have an incredible cognitive abilities. Our five senses are affected physiologically by everything in our path, we enhance the quality …
I discovered Feng Shui about seven years ago; Rachel Elnaugh, the former Dragons Den star and entrepreneur was invited to Jersey as guest speaker at the ICSA Jersey Awards Dinner, and I had the great pleasure of picking her up from the airport. During our conversation, she mentioned Feng Shui. I had never heard of it so I …
Put an end to stress, under-performance and chaos in your workplace. Read More »
Net Promoter Score (NPS) is a consumer insight. It measures customer loyalty and where your business stands vis-à-vis your competitor. It is based on a single or a couple of questions, What are the chances that you will recommend this business to your friend?” Respondents, while calculating the NPS, are grouped as follows: Promoters, Passives …
A lot has happened this summer and my Mumbai Franchisee had been offered to create an Customer Service Institute out there and therefore I thought if I am going to do it out there I may as well do it here… You and I know that happy employees will increase their performances resulting in happy customers and …
Caring for your employees so they can care for your customers Read More »
Have you noticed the main recurring question that every business has in mind, ‘how do we increase our sales?’It is a common question posed to Mystery Shopping Companies, how will conducting Mystery Audits help my business to achieve higher sales figure? A majority of companies prefer to throw money on expensive advertising or some market …
Can Mystery Shopping increase your Sales figures? Read More »
According to RedWigWam, many believe that Mystery Shopping is for the big corporations only. This is a misconception. While some agencies focus on big corps, there are many organizations who also help SME organizations with the measurement of their service delivery. SME organizations run on smaller budgets and cannot afford big time advertising or marketing …
So, we always talk about the Customer Experience and how understanding the customer journey will improve its experience with your company. BUT before you try to understand the customer experience, you first MUST develop your employees’ journey. Do you know that only 13% of employees worldwide are engaged at work, according to Gallup’s new 142-country …
The biggest challenge a mystery shopper faces is being identified as a mystery shopper. This can happen when you are doing the same shops over and over again, it’s quite possible that either your accent or the way you shop kind of gives it away. Another hesitation in mind is whether to share with people …
Mystery Shoppers. Narratives form the most ‘boring’ part of the evaluation forms. Many shoppers avoid signing up for shops that require lengthy narratives. Everybody wants quick and easy forms. As mystery shoppers, we all drop dead when at the end of the day we have to complete the reports and want to get it into …
While most mystery shopping companies and job boards are legitimate, you must be always aware and alert about scams in this area. I would like to share a scam incident that happened to me a year ago. I received a cashier’s check of $1740 from Bloomington Crane Inc, Indianapolis (as shown in the picture). The cashier’s check seemed …