Measure your customer service with Mystery Shopping…
Measuring your customer service tells you where you are now and how you measure up against your competition. This important benchmark helps you to set your strategy going forward. Mystery Shopping is the evaluation, measurement and reporting of customer service standards by use of agents acting as if they were customers.
Retail shops, hotels, restaurants, call centres, travel agencies and automobile dealers are amongst the many organisations that employ mystery shoppers to help evaluate and improve their customer service, why don’t you?
Buy 12 visits for the price of 10.
- Retail shop, up to 30 mins visit
- General Approach
- Sales Opportunity
- Free set up
- Web Based Results
- Up to 3 users
- Pre-determined questionnaire
- 48hrs access to the results
- 1st results meeting analysis
- Include a £5 purchase