I know, I know, we shouldn’t wait for Customer Service Week to celebrate customers, but hey, it’s a good excuse to make even more of a fuzz to your customers.So, what have you got plan for #CSWeek2018??You and I know that there is an incredible change in customers’ expectations, whether you are providing a service, …
Parce que vous ne pouvez pas gérer ce que vous ne mesurez pas. C’est un vieil adage de gestion qui est toujours très précis et utilisé aujourd’hui. A moins que vous évaluiez quelque chose vous ne saurez pas si c’est mieux ou pire, vous ne pourrez pas gérer son amélioration, vous ne pourrez pas célébrer …
Well, this year has been full of surprises, you may have remembered I went to Casablanca in April to attend the Retail and Franchise Forum where I was exhibiting and speaking. It was an amazing event and I discovered a city full of excitement and opportunities. My intentions were to obviously find a new franchisee, …
Another Queen Bee is born, The Busy Queen Bee Maroc Read More »
It all started 9 years ago… whilst working at L’Horizon Hotel. We had monthly mystery guest visits from a UK company and I realised there was a gap in the market for a similar service with local knowledge. I thought this is what I need to do, it was like a light bulb moment to …
Measure your customer service with Mystery Shopping… Measuring your customer service tells you where you are now and how you measure up against your competition. This important benchmark helps you to set your strategy going forward. Mystery Shopping is the evaluation, measurement and reporting of customer service standards by use of agents acting as if …