Month: September 2016

Why, oh why should businesses deliver exceptional customer service?

Because new expectations have been created in terms of value, service and experience against which the average high street shop has in many cases simply failed to deliver. Is online shopping killing your business? Are your employees disengaged? Are you handling complaints efficiently? Do you really know what your customers want? According to a recent …

Why, oh why should businesses deliver exceptional customer service? Read More »

INTERVIEW WITH THE EXPERT – SHEP HYKEN – 3rd October

[fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”][fusion_text]In this webinar interview, hosted by moi, Shep Hyken discusses how the culture of an organisation drives the customer experience and how engaged and valued employees create customer loyalty.[/fusion_text][fusion_text] MONDAY 3RD OCTOBER …

INTERVIEW WITH THE EXPERT – SHEP HYKEN – 3rd October Read More »

INTERVIEW WITH THE EXPERT – DAVINA MACKAIL – 5th October

[fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”][fusion_text]In this webinar interview, hosted by moi, Davina discusses the importance of understanding what your brand is, what you want your customers to experience and how to enhance that experience by altering …

INTERVIEW WITH THE EXPERT – DAVINA MACKAIL – 5th October Read More »

Customer Complaints, one very efficient way to learn how to deliver exceptional customer service

The more feedback you get the more you will learn how to delight your customers and will be able to deliver exceptional customer service. Listen, understand, act… When forager bees come back into the hive, they need to locate receiver bees to exchange nectar. The bees are adept at using feedback to stay in touch …

Customer Complaints, one very efficient way to learn how to deliver exceptional customer service Read More »

Scroll to Top