Month: August 2016

Employees unengaged, unhappy, unproductive will never deliver exceptional customer service

According to Gallup’s study over 142 countries on the State of the Global Workplace. The bulk of employees worldwide — 63% — are “not engaged,” meaning they lack motivation and are less likely to invest discretionary effort in organizational goals or outcomes. And 24% are “actively disengaged,” indicating they are unhappy and unproductive at work and …

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Is online shopping killing your business?

We have entered the initial phases of another economic downturn and as economic activity slows down and internet retailers capture more of the market, brick and mortar retailers are cutting their losses. How we shop has quite simply changed beyond recognition, shops are closing down rapidly and retailers are finding that there are some local …

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28 years of Mystery Shopping in Brazil, and still going strong…

My guest Blogger, Stella Kochen from Shopper Experience Pay attention at this picture above! Yes, for 28 years my hands have been taking care of Mystery Shopping . When I first  founded the  company in 1988, reactions all over Brazil were mixed. Sentences like: From “Wow, why didn’t I never thought about it, that’s a …

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10 BIGGEST No-No’s when networking

There are no hard and fast rules on the subject of social etiquette, however, having good manners shows courtesy and consideration for other people at all times and in all circumstances. Putting yourself in their shoes and thereby not being offensive, rude or disrespectful. Manners have evolved from customs, protocols and conventions. This process is common around …

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