Being French, I remember the first time I heard the word “KISS” used in a meeting was very confusing for me, and I had to stop the meeting to naively ask “why do we have to kiss them??” Slightly embarrassing, off course, and was then explained that K.I.S.S was the abbreviation for “Keep it simple, Stupid!“, and …
The clues of the Bees’ success are to be found in their clever social organization. The Queen is like the goddess: she is the reason for nearly everything the rest of the colony does. Then, you have the Male Drones and the Female Worker Bees. The Worker Bees are responsible for every day jobs in …
I have decided to start this blog by talking about the Bees’ incredible efficient work ethic and by looking at how it relates to Customer Experience, Mystery Shopping, Market Research and Training … The Four Pillars of Successful Customer Centric Businesses. Bees have been revered by past generations, who saw in the life of the hive virtues that …