Become a Mystery Shopper

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Become a Mystery Shopper and help your local businesses deliver exceptional customer service

Measuring customer service tells a business what level of service they are delivering. It highlights what is excellent and pinpoints areas where improvements could be made within a business, so they can differentiate themselves and stand out from the competition.

Most importantly it gives feedback on the overall customer experience.

Why

Because you can’t manage what you don’t measure. Mystery Shopping will give you an objective view of the service you and your employees provide to your customers.

David Elliott, Business Development Director at Voisins Department Store, tell you why businesses need to measure their services.

What is Mystery Shopping?

Mystery Shopping is when a person poses as a ‘customer’ and makes an enquiry/purchases a service/product and reports back on their experience via an online system.

Mystery Shopping:

  • delivers a cost-effective method of monitoring your customer service standards
  • is an efficient way of identifying staff in need of further training
  • produces a regular summary of strengths and weaknesses which can become your action plan
  • is an effective deterrent against dishonesty, poor service or bad practice
  • is a way of identifying retail outlets which are under-performing
  • should be used as part of employees’ yearly appraisal
  • will increase employees’ wellbeing by celebrating success

Mystery shopping is the key to keep companies informed and can identify improvements or any necessary changes required for a more positive customer experience.

You could be an exceptional mystery shopper by:

  • Having an eye for detail
  • Delivering assignments on time with accurate and objective feedback
  • Following a scenario
  • Staying a ‘Mystery’
  • ‘Beeing’ able to think on your feet
  • ‘Beeing’ organised and diligent
  • Having a computer  to access our online Mystery Shopping system

Join us, if you want to help your local businesses improve their service delivery

Being a Mystery Shopper is flexible and fits in around your life, work and family.

Your visits and reports will help improve your local businesses.

Assignments are assigned monthly and paid monthly.

Our clients include Tourist attractions, Retail, Telecommunications, and Restaurants, check out what our clients say about us…

We send regular internal communications and have a closed Facebook group so shoppers can support each other, share hints and tips and bee part of a worldwide community.

‘Bee’ part of our Mumbai team…

mumbai-mystery-shopping-customer-experience

READ MORE ABOUT THE BUSY QUEEN BEE MUMBAI

Call me, Aarti, today for more info + 91 998 780 8078

or email us: thebusyqueenbeemumbai@gmail.com

mystery-shopper-login-mumbai

‘Bee’ part of our Maroc team…

morocco-map-busy-queen-bee-maroc

READ MORE ABOUT THE BUSY QUEEN BEE MAROC

Call me, Amina, today for more info + 212 669-996004

or email us: bqbmaroc@thebusyqueenbee.com

evaluateurs-clients-mystere-maroc

‘Bee’ part of our Channel Islands team…

jersey-channel-islands-mystery-shopping-customer-service

READ MORE ABOUT THE BUSY QUEEN BEE JERSEY

Call me, Claire, today for more info + 44 7797828950

or email us: info@thebusyqueenbee.com

evaluateurs-clients-mystere-maroc

What type of Mystery Shopping could you be doing?

Retail Mystery Shopping

Retail Shopping
READ MORE

Hospitality Mystery Guest

hospitality-mystery-shopping
READ MORE

Franchise Businesses

mystery-shopping-franchise-businesses
READ MORE

Mystery Online Shopping

online-mystery-shopping
READ MORE

Mystery Calls

Mystery Calls
READ MORE

Benchmarking

Benchmarking
READ MORE

Mystery Medical Patient

Hospitality
READ MORE

Mystery Video & Audio

Video & Audio Recording
READ MORE

Tools we use to Mystery Shop

Checkers

Retail Shopping
READ MORE

Dogcam

Retail Shopping
READ MORE
We are delighted with the mystery shopper programme that Claire Boscq-Scott delivers for us. Through the last 4 years, Claire and her team have delivered some excellent results, the monthly mystery visits are very motivational for the staff, and we have put in place a programme of rewards at the end of each month to encourage the whole team to provide Excellent Customer Service at all time. The whole process has taken us to the next level, and even helped, I believe, towards winning the 2012 Jersey Enterprise Award.
Stephen Clipp, The Inn Jersey
Claire has provided mystery shopping services to us since 2012. Having frequent and independent measurement of our service levels has contributed to significant improvement to customer service at Jersey Post. Her passion and entrepreneurial spirit has rightly made her the Queen Bee of customer service in Jersey, I hope she gets appropriate recognition for this important work.
Kevin Keen, Chief Executive Officer, Jersey Post
Key to offering the best customer service possible, the benefits of The Busy Queen Bee have been clear to see for Jersey Pearl over the last few years.
Invaluable in terms of seeing how our brand is viewed through the eyes of our customer. The mystery shopper experience has allowed us to make small adjustments and develop ideas to ensure we are always driving our business forward while consisting the needs and wishes of our customers.

The team at The Busy Queen Bee are always prompt to respond with advice or answer questions.

Overall, a highly recommended service in Jersey.

Lucy Buckland, Manager, Jersey Pearl
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