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Become a Mystery Shopper and help your local businesses deliver exceptional customer service
Measuring customer service tells a business what level of service they are delivering. It highlights what is excellent and pinpoints areas where improvements could be made within a business, so they can differentiate themselves and stand out from the competition.
Most importantly it gives feedback on the overall customer experience.
Because you can’t manage what you don’t measure. Mystery Shopping will give you an objective view of the service you and your employees provide to your customers.
David Elliott, Business Development Director at Voisins Department Store, tell you why businesses need to measure their services.
What is Mystery Shopping?
Mystery Shopping is when a person poses as a ‘customer’ and makes an enquiry/purchases a service/product and reports back on their experience via an online system.
delivers a cost-effective method of monitoring your customer service standards
is an efficient way of identifying staff in need of further training
produces a regular summary of strengths and weaknesses which can become your action plan
is an effective deterrent against dishonesty, poor service or bad practice
is a way of identifying retail outlets which are under-performing
should be used as part of employees’ yearly appraisal
will increase employees’ wellbeing by celebrating success
Mystery shopping is the key to keep companies informed and can identify improvements or any necessary changes required for a more positive customer experience.
You could be an exceptional mystery shopper by:
Having an eye for detail
Delivering assignments on time with accurate and objective feedback
Following a scenario
Staying a ‘Mystery’
‘Beeing’ able to think on your feet
‘Beeing’ organised and diligent
Having a computer to access our online Mystery Shopping system
Join us, if you want to help your local businesses improve their service delivery
Being a Mystery Shopper is flexible and fits in around your life, work and family.
Your visits and reports will help improve your local businesses.
Assignments are assigned monthly and paid monthly.
We are delighted with the mystery shopper programme that Claire Boscq-Scott delivers for us. Through the last 4 years, Claire and her team have delivered some excellent results, the monthly mystery visits are very motivational for the staff, and we have put in place a programme of rewards at the end of each month to encourage the whole team to provide Excellent Customer Service at all time. The whole process has taken us to the next level, and even helped, I believe, towards winning the 2012 Jersey Enterprise Award.
Claire has provided mystery shopping services to us since 2012. Having frequent and independent measurement of our service levels has contributed to significant improvement to customer service at Jersey Post. Her passion and entrepreneurial spirit has rightly made her the Queen Bee of customer service in Jersey, I hope she gets appropriate recognition for this important work.
Key to offering the best customer service possible, the benefits of The Busy Queen Bee have been clear to see for Jersey Pearl over the last few years.
Invaluable in terms of seeing how our brand is viewed through the eyes of our customer. The mystery shopper experience has allowed us to make small adjustments and develop ideas to ensure we are always driving our business forward while consisting the needs and wishes of our customers.
The team at The Busy Queen Bee are always prompt to respond with advice or answer questions.