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So far Claire Boscq-Scott has created 173 blog entries.
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Senses and Sales

You will be amazed to know that bees can see, count, recognize faces and shapes, are responsive to wide range of colours and odours, and despite having a brain the size of a grass seed they have an incredible cognitive abilities. Our five senses are affected physiologically by everything in our path, we enhance the quality


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  • yin-yang-customer-service

Put an end to stress, under-performance and chaos in your workplace.

Put an end to stress, under-performance and chaos in your workplace. I discovered Feng Shui about seven years ago; Rachel Elnaugh, the former Dragons Den star and entrepreneur was invited to Jersey as guest speaker at the ICSA Jersey Awards Dinner, and I had the great pleasure of picking her up from the airport.

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NPS v/s Mystery Shopping

Net Promoter Score (NPS)  is a consumer insight.  It measures customer loyalty and where your business stands vis-à-vis your competitor.  It is based on a single or a couple of  questions, What are the chances that you will recommend this business to your friend?" Respondents, while calculating the NPS, are grouped as follows: Promoters,

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Thriving by Caring – NEW BOOK

Thriving by Caring 10 business leadership principles for exponential growth in the 21st Century through a Caring Service Culture. It was 2 years ago when I published Thrive with The Hive, and almost 3 years in the making. I guess I procrastinated a little, or a lot, I wasn’t sure where to start and

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Customer Service Week 2018

I know, I know, we shouldn't wait for Customer Service Week to celebrate customers, but hey, it's a good excuse to make even more of a fuzz to your customers. So, what have you got plan for #CSWeek2018?? You and I know that there is an incredible change in customers’ expectations, whether you are

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Évaluer en étant attentionné : Pourquoi ?

Parce que vous ne pouvez pas gérer ce que vous ne mesurez pas. C'est un vieil adage de gestion qui est toujours très précis et utilisé aujourd'hui. A moins que vous évaluiez quelque chose vous ne saurez pas si c'est mieux ou pire, vous ne pourrez pas gérer son amélioration, vous ne pourrez pas

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Caring for your employees so they can care for your customers

A lot has happened this summer and my Mumbai Franchisee had been offered to create an Customer Service Institute out there and therefore I thought if I am going to do it out there I may as well do it here... You and I know that happy employees will increase their performances resulting in

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