What They Say

Claire has provided mystery shopping services to us since 2012. Having frequent and independent measurement of our service levels has contributed to significant improvement to customer service at Jersey Post. Her passion and entrepreneurial spirit has rightly made her the Queen Bee of customer service in Jersey, I hope she gets appropriate recognition for this important work.

Kevin Keen, Chief Executive Officer, Jersey Post


We deployed the services of Claire and her company in order to aid us on retaining our 5 star status and to ensure that we had a neutral perspective of the guests experience at Grand Jersey. Throughout this time Claire and her product have helped immensely with the Grand Jersey team being focused on maintaining 5 star standards throughout the operation. Claire has carried herself with impeccable conduct, has been ultra reliable and extremely supportive in the last year of working with Grand Jersey.

We look forward to hopefully working with Claire on future projects with regards training and development of our team.

Eamonn Elliott, Operations Director, Grand Jersey

Key to offering the best customer service possible, the benefits of The Busy Queen Bee have been clear to see for Jersey Pearl over the last few years.

Invaluable in terms of seeing how our brand is viewed through the eyes of our customer. The mystery shopper experience has allowed us to make small adjustments and develop ideas to ensure we are always driving our business forward while consisting the needs and wishes of our customers.

The team at The Busy Queen Bee are always prompt to respond with advice or answer questions.

Overall, a highly recommended service in Jersey.

Lucy Buckland, Manager, Jersey Pearl

We are delighted with the mystery shopper programme that Claire Boscq-Scott delivers for us. Through the last 4 years, Claire and her team have delivered some excellent results, the monthly mystery visits are very motivational for the staff, and we have put in place a programme of rewards at the end of each month to encourage the whole team to provide Excellent Customer Service at all time. The whole process has taken us to the next level, and even helped, I believe, towards winning the 2012 Jersey Enterprise Award.

Stephen Clipp, Owner The Inn Hotel

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