Mystery Shopping & Customer Experience Experts

Our Global Network of Customer eXperience Experts is here to inspire you to thrive and grow your profitability by delivering Exceptional Customer Service & Experiences.

Who we are?

The Busy Queen Bee set up in Jersey in 2009 to help local businesses deliver exceptional customer experiences. Inspiring to create a sustainable caring service culture within their organisation, resulting in thriving businesses and ultimately a thriving local economy.

Today, this vision is still at the forefront of everything we do, but we have now developed a Global Network of Customer Experience Experts who are joining ‘The Hive’ and are running their own Mystery Shopping and Customer Experience License business and are committed to providing their customers with  dedicated and bespoke Employee and Customer Experiences services of the highest standard.

What we do?

We will help you to increase your customer loyalty and profitability by auditing, measuring and improving your customer experience and customer service delivery. We do this by bringing a more care into their businesses, by ‘bee’ing more compassionate, developing communication, caring, supporting and engaging their employees; nurturing, valuing and guiding their customers through their journey in a creative and inspiring way at an emotional level.

We work with a wide range of sectors and our services include  Mystery Shopping, online and onsite training, anything to drive change by putting the employees and the customers in the heart of everything that you do, ‘bee’ing totally Customer Centric.

Mystery Shopping

Measuring your customer service to celebrate success, to identify your gaps and increase your customers’ satisfaction

Customer Experience

Transforming your business by understanding your customer journey and developing your own customer service standards

License Opportunity

Becoming a Mystery Shopping or CX Expert in your country by working hand-in-hand with The Busy Queen Bee

Customer Insight

Listening and understanding your Employees and Customers’ needs and satisfaction is key to a thriving business

Customer Service Training

Giving employees and managers the tools to actually deliver exceptional customer service consistently

Customer Service Support

Outsourcing experts to help you run your business more effectively and efficiently, saving you time and money

Where do we operate?




Who do we work with?

What do they say?

We are delighted with the mystery shopper programme that Claire Boscq-Scott delivers for us. Through the last 4 years, Claire and her team have delivered some excellent results, the monthly mystery visits are very motivational for the staff, and we have put in place a programme of rewards at the end of each month to encourage the whole team to provide Excellent Customer Service at all time. The whole process has taken us to the next level, and even helped, I believe, towards winning the 2012 Jersey Enterprise Award.

Stephen Clipp

Managing Director, The Inn Hotel

Claire has provided mystery shopping services to us since 2012. Having frequent and independent measurement of our service levels has contributed to significant improvement to customer service at Jersey Post. Her passion and entrepreneurial spirit has rightly made her the Queen Bee of customer service in Jersey, I hope she gets appropriate recognition for this important work.

Kevin Keen

CEO Jersey Post

Key to offering the best customer service possible, the benefits of The Busy Queen Bee have been clear to see for Jersey Pearl over the last few years. Invaluable in terms of seeing how our brand is viewed through the eyes of our customer. The mystery shopper experience has allowed us to make small adjustments and develop ideas to ensure we are always driving our business forward while consisting the needs and wishes of our customers. The team at The Busy Queen Bee are always prompt to respond with advice or answer questions. Overall, a highly recommended service in Jersey.

Lucy Buckland

Jersey Pearl, Brand Manager

We deployed the services of Claire and her company in order to aid us on retaining our 5 star status and to ensure that we had a neutral perspective of the guest experience at Grand JErsey. Throughout this time Claire and her product have helped immenselyy with the Grand Jersey team being focused on maintaining 5 star standards throughout the operation. Claire has carried herself with impeccable conduct, has been ultra reliable and extremely supportive in the last year of working with the Grand Jersey.

Eamonn Eliott

Grand Jersey, Operation Director

” Claire’s training was excellent, showing us an overall view of customer service and who are our customers. I would highly recommend Claire and her training, there is always something to learn and improve with Training.”

Phil Heart

Magic Touch, Director

‘You might call it fate but chancing upon Claire was no fate at all. Meeting the Queen Bee for the first time was such a pleasant surprise for our company. Her teachings and insights echoed our company’s values and belief system. It was no coincidence that we gravitate to people, or companies for that matter, that share that same vibe. Because of this, it was an easy decision to get Claire to conduct a workshop for the leaders of our company. Her people-centric and customer-centric activities, proved invaluable for the team, so much so that they are looking forward to working with her again. We are considering institutionalizing her workshop as part of our employees’ continuing education. Claire is such an easy person to work with, and her positiveness is very infectious!’

Tab Abad

Harem Philippines, Managing Director

“We recently had the pleasure of Claire leading a session for our managers on how to network effectively. Claire’s delivery of this key business skill to be wholly interactive and engaging and she had us all buzzing in no time. The team left the session feeling inspired and, as a business, we know that some of the team had developed new techniques whilst others have honed their expertise in this area.”

Natasha Le Dain-Cyples

Baker Tilly CI Limited & Osiris Management Services Limited
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